Telephone 01252 619000
Telephone lines open between 08.00 and 18:30 Monday-Friday. Surgery appointments can be booked up to four weeks in advance. Appointments can also be booked at reception.
Saturdays - There is no walk-in service available on Saturdays - appointments can ONLY be booked in advance.
To register for online booking, please complete a form which can be found in our waiting room or ask at main reception.
Where possible you see your registered doctor for on-going health problems. We are a practice that values continuity of care. However this is not always possible at times of high demand and when doctors are on holiday. You will occasionally be offered an appointment with an alternative doctor when a problem cannot wait. You may also prefer to see a male or female doctor in certain situations. We will attempt to accommodate this where possible.
We offer pre-bookable telephone consultations. These are ideal for situations where an examination or face-to-face contact is not essential i.e. to discuss test results, medication queries, lifestyle advice, home blood pressure readings, or occasions where you are uncertain whether or not you need to see a doctor or nurse.
Interpreting and Translation
If you need help with interpreting or translation please advise reception at the time of booking so arrangements can be made.
Get the most out of your consultation
- If you are anxious, then write down some points to act as a prompt during the consultation.
- Please avoid bringing several unrelated problems.
- Appointments are normally TEN minutes long - usually enough time to deal with ONE medical problem.
- Bring a list of any non-prescription medicines or supplements you are taking.
- Bring someone with you for support if needed.
During the Appointment
- Don’t be afraid to ask questions.
- If you don’t understand something, ask for the information to be written down.
- If you are prescribed a drug, make sure you understand why and how it is to be taken. The pharmacist is also a good source of advice.
- Be direct. Don’t leave embarrassing or difficult problems to the end. Remember, your problem is likely to be a common one for the doctor or nurse.
Make a separate appointment for each family member rather than expecting the doctor or nurse to deal with two patients in one appointment.
Keeping to Time
If you arrive more than ten minutes late for an appointment we cannot guarantee that you will be seen. The doctors will use their discretion based on the needs of other waiting patients. The doctor will try to keep to time but the complexity of other patients’ needs mean this is not always possible. To reduce the chance of appointments running late, please avoid bringing more than one unrelated problem.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who persistently fail to attend booked appointments without cancelling in advance may be removed from the Practice List.