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Urgent Update from Fleet Medical Centre 9th January 2021 - The NHS is here for you

General practice is a critical part of the wider NHS and together, we care for the most vulnerable members of our community. Covid-19 infection rates are extremely high and continuing to rise in Fleet. Our numbers of staff in general practice are also reduced by the infection rate, and so to keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible to priority groups.

Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our Know Where to Go When Feeling Unwell guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.

General Practice remains OPEN if you need us for an urgent and on-going health need:

  • Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long term conditions, frailty, learning disabilities and severe mental illness.
  • Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk
  • You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
  • Suspected cancer will be prioritised
  • Covid-19 infections will be prioritised

Many other services will also continue, but please consider how urgent your request is and whether this could wait.

Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.

Please do not contact your practice by phone or online for minor illness.

Please do not contact your practice by phone or online about Covid vaccinations.

Thank you for supporting your general practice surgery at this time. 

9th January 2021

Fleet Vaccination Update Issue No2 (15.2.2021)

Know Where to Go When Feeling Unwell

New December Practice Newsletter Click Here to download the latest issue.

Face Masks & Face Coverings

As we all know rules are changing regarding the use of face masks in public places, please keep up to date with the latest guidance on the link below.


You are not required to have official confirmation of your condition and you do not require a letter from your GP. Please use one of the helpful links below for a printable exemption card, if you do not have a printer why not save the card to your mobile phone?


Government advice on face masks


Travel Advice


Government exemption cards



We Are Here for You


During these times please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services.


If you are not sure if your child needs to be seen please go to for advice or contact 111 or your GP. For information about crying babies go to . If your child is severely unwell call 999 or go to Emergency Department

Click Here for some important news from TalkPlus


Important information patients about ALL appointments

As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Fleet Medical Centre are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.

Nursing appointments will now follow the same rules, you will receive a text message or telephone call about you appointment to see if you are still required to come to the surgery, all major dressings will still be undertaken. If you are asked come to the surgery please ensure you have none of the symptoms below.


Stay at home for 7 days if you have either:


  • A high temperature
  • A new continuous cough  


If there is more than one member in the household you will need to self-isolate for 14 days


Do not go to a GP surgery, pharmacy or hospital.


You do not need to contact 111 to tell them you're staying at home, if you need evidence for your employer you can complete the self-isolation form online here


Use the NHS 111 online coronavirus service if:


  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days


Only call 111 if you cannot get help online.


We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.

Please click here for further information





Do you have your prescription sent through the Electronic Prescription Service? If you haven’t already done so, please let us know which pharmacy you would like your prescription to be sent to.

This will reduce the number of journeys you have to make to the surgery so you can collect your prescription from your nominated pharmacy. 

Please click here for further information


Stay Alert




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